Returns & Order Assistance
If you have a question about returning an item, please contact URBANherbal before sending it back. Include your order number, the item name, and the reason for your request so we can review your order and explain the available options.
Damaged or Incorrect Items
If your order arrives damaged or contains an incorrect item, please contact us promptly with your order number and photos of the item and packaging. Keep the item and packaging while we review the issue.
Contact Us
Email info@urbanherbal.com or call 210-425-2135 for help with returns, exchanges, or refunds.